Refund policy
Changed your mind or something came wrong? One door: email us at info@norenesvillage.com with your order number and a photo if anything arrived damaged.
We answer within 2 business days and walk you to the fix — replacement or resolution under the terms of the supplier who shipped your item.
Never ship a return to a home address — we will tell you exactly where it goes.
Damaged or defective items reported within 30 days get made right first and fastest.
The fine print, by supplier
- Supliful products: damaged/defective within 30 days with a photo — replacement in about 3 business days; buyer’s-remorse returns are not refunded.
- Herb To Body products: just-in-time items are returnable only if damaged/defective on arrival, handled with the supplier.
- Africa Imports / Global Crafts items: per that supplier’s terms, returns go direct to the supplier.
- Final-sale items are marked final sale on their product page — no returns on those except damaged/dead-on-arrival, made right by the supplier under warranty. For example, our Costway appliance lane is final sale — prices are built without returns in them; an item that arrives damaged or not working is made right by Costway under its warranty, handled directly with Costway.
- NOTHING ever returns to a home address.